Successful people breed success.
Quality has to be caused, not controlled.
The great discoveries are usually obvious.
We can spend our whole lives underachieving.
Slowness to change usually means fear of the new.
In a true zero-defects approach, there are no unimportant items.
Eliminating what is not wanted or needed is profitable in itself.
Being convinced one knows the whole story is the surest way to fail.
Change should be a friend. It should happen by plan, not by accident.
You have to lead people gently toward what they already know is right.